FAQS

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We get asked these questions a fair bit, so we thought, why not post our answers online :D

+ How do I book you guys?

Fill in our Online Booking Form with your wedding details. Once we receive your information, we will then process it into a booking summary / tax invoice and email this to you (provided we are still available on your wedding date). You can then check it to make sure you’re happy with everything, and if you are, you can pay the 20% booking deposit to secure your date with us :)

+ What's the payment method?

Electronic Funds Transfer (Online Banking).

+ When will I receive my photos?

Normally around 2-3 weeks after your Wedding Shoot. Yay for super fast turnaround time!

+ How do you process the photos?

That's a big question, but to summarize: in-house photo lab, digital transfer, strict quality control filter system, individually edit selected images to optimize colour and lighting, then it's all yours!

+ How do I receive my photos?

We upload your photos to a secure location online and send you 2 links: one Preview Gallery, and one for Download. This way, there is zero risk of your precious photos being lost in the mail. We don't send out discs, USB sticks or any kind of hard copy medium due to their out-of-date nature and snail delivery speed.

+ Do I keep every single shot?

We'll be honest, the answer is no, but almost. What you'll receive is a comprehensive selection of all successful images from the shoot, which will be carefully crafted into your final set. You can expect to receive roughly between 50-60 full colour images per hour of photographic coverage.

+ Can I get a discount?

Actually, yeah you can! For couples who purchase an Engagement Shoot as well a Wedding Package with us, we'll work out something even sweeter for you, than our already competitive prices.

+ Do you guys offer printing?

Sure we do. Our PRINCESS package, includes a Personalized Fine Art Photo Book filled with highlights from your day. In addition, all digital images we deliver (regardless of whether your package includes a photo book) are fully optimized for web as well as print, so that if you do decide to print more at a later stage, your images will still have beautiful clarity and lossless quality.

+ Anything else I should know?

It's probably a great idea if you have some time, to have a read of our Terms of Service in order to familiarise yourself with the finer details of how we operate, as by engaging in our services, you will need to understand and agree with the way we wish to serve you.

My Question is not here!?

Ah, that's a bit of a dilemma! But not to worry, you can always send us your question via our Contact Page and we'll get back to you shortly.